Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution (20-Minute Manager) (Paperback)

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution (20-Minute Manager) By Harvard Business Review Cover Image
$12.95
Usually Ships in 1-5 Days

Description


You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

About the Author


Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Product Details
ISBN: 9781633690783
ISBN-10: 1633690784
Publisher: Harvard Business Review Press
Publication Date: February 16th, 2016
Pages: 128
Language: English
Series: 20-Minute Manager